Given the current prevalence of staff shortages – and no sign of an end to them any time soon – ensuring employee satisfaction is more important than ever.
RECIPE FOR SUCCESS INGREDIENT CARD
Ingredient
Your Dream Team
Question:
Five strategies to ensure employee satisfaction?
Answer:
Given the current prevalence of staff shortages – and no sign of an end to them any time soon – ensuring employee satisfaction is more important than ever. Anyone working in food service simply can’t afford to lose valuable staff when they’re so hard to replace. Here are our top five strategies to keep staff engaged and on board:
Ensure work-life balance
Leaving aside work uncertainty during lockdowns, the long, unsociable hours have been cited as one of the main reasons for staff leaving the industry. With some careful planning and a good rostering system, you can make life easier for staff by allowing them to swap shifts or request time off ahead of time. By letting staff members plan around their kids, personal commitments and other important events, you can help provide them with a better work-life balance which will make it easier when times are tough.
Seek staff input whenever appropriate
When staff feels you genuinely care about their concerns and are committed to improving their work conditions, they’re more likely to go the extra mile on your behalf. Therefore always seek their input and listen to what they have to say – not only when it comes to processes and procedures, but also to menu changes or suggestions. Longtime staff is especially likely to have great ideas on how to improve things.
Lead by example
By rolling up your sleeves and helping out during busy service times or at the end of the night, not only can you show staff you understand what they go through at work, but you also have the opportunity to demonstrate better ways of doing things. And by showing you recognise the day-to-day challenges of their jobs, you’ll be rewarded with newfound respect.
Provide incentives and bonuses
From instituting an employee of the month scheme to delivering on-the-spot rewards for great customer service or extra efficient work practices, there are many ways you can build staff loyalty – everyone appreciates being recognised for doing a good job.
Stay committed to team building
Making yourself available to staff at all times and being as upfront as possible in your dealings with them is a great way of team building – it delivers a sense of camaraderie and keeps the lines of communication open. Remember your chef is often a great source of knowledge, so treat them as a trusted business partner. And if you have a large kitchen staff with multiple cooks, you can keep them engaged and stimulated by giving them free rein to develop specials and new menu items. This allows all kitchen staff to feel a sense of ownership and pride in their work. (Source: Hospitality Magazine May 2022)
Method
Your staff can be your most expensive and your most valuable asset.
Finding the right staff is very important because they represent your business.
Good staff can help you to create a warm, welcoming atmosphere.
Poor staff can scare away your customers.
Get the most out of your staff!
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