How can waitstaff WOW customers and create a memorable dining experience by waitstaff going above and beyond standard service expectations.
RECIPE FOR SUCCESS INGREDIENT CARD
Ingredient
Train Impressive Waitstaff
Question:
How can waitstaff ‘WOW’ their customers?
Answer:
‘WOW’ customers and create a memorable dining experience by waitstaff going above and beyond standard service expectations. Here are some ways they can achieve this:
Personalised service:
Take the time to get to know your customers and their preferences. Remember their names, favourite dishes, or any special requests they may have made on previous visits. Providing personalised recommendations and tailored service can make customers feel valued and appreciated.
Anticipate needs:
Pay attention to the needs of your customers and try to anticipate their requests. For example, if you notice a customer has finished their drink, offer a refill without them having to ask. Being proactive and attentive to their needs demonstrates excellent service.
Surprise and delight:
Offer small gestures that exceed expectations and bring an element of surprise. This can include complimentary appetisers, a special dessert on the house, or a personalised note from the chef. These unexpected touches can leave a lasting impression on customers.
Attention to detail:
Pay close attention to every detail of the dining experience, from table settings to food presentation. Ensure that the table is clean, utensils are polished, and glasses are filled. Present dishes with care, ensuring they look appetising and appealing. These small details can make a significant impact on the overall experience.
Engage in conversation:
Strike up friendly and genuine conversations with customers, when appropriate. Show interest in their dining experience, ask about their day, or engage in light-hearted conversation. Building a connection with customers can create a more personalised and enjoyable experience.
Timely and efficient service:
Provide prompt and efficient service without making customers feel rushed. Be mindful of their pace and ensure that courses are served in a timely manner. Strike a balance between attentiveness and giving customers space to enjoy their meals.
Resolve issues promptly:
If a customer encounters any issues or complaints, address them promptly and professionally.
Apologise sincerely, offer solutions, and take appropriate actions to rectify the situation. Handling problems effectively demonstrates your commitment to customer satisfaction.
Going the extra mile:
Look for opportunities to go above and beyond standard service. It could be offering recommendations for nearby attractions, helping with special requests, or arranging surprise celebrations for birthdays or anniversaries. Taking that extra step can create memorable moments for customers.
Remember, the goal is to provide a genuine and exceptional experience for customers. Each customer is unique, so it’s essential to adapt and tailor your service to their individual preferences and needs. By consistently delivering outstanding service, waitstaff can ‘WOW’ their customers and leave a lasting positive impression.
