The way your waitstaff look, what they say, how they say it and what they do has a significant impact on the people they work with and the people they serve.
RECIPE FOR SUCCESS INGREDIENT CARD
How to Train Impressive Waitstaff eGuide
What are the elements of good waitstaff?
It is a demanding job that requires not only skills but a personal commitment. How they feel about themselves and the job they are doing, whether they love it or are overwhelmed by it, will reflect in their performance.
Good waitstaff is characterised by punctuality, presentation and deportment, the ability to work alone as well as in a team, and a sense of energy, enthusiasm and self-motivation.
Do you know…
Which statements apply to your waitstaff?
- can be cheerful at work even on bad days.
- are good at remembering faces and names.
- can control their moods most of the time.
- get on with different types of people.
- take pride in their personal appearance.
- speak clearly and pleasantly.
- have a good sense of humour.
- enjoy hearing new things.
- are enthusiastic about their job.
- are really interested in other people.
- feel happy to be working where they work.
- can cope well with changes at work.
- see ‘difficult people’ as a challenge.
- feel that doing well in all aspects of their job is important to them.
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