How can waitstaff prepare a restaurant? By actively participating in the preparation process, waitstaff contribute to the overall efficiency and professionalism of the restaurant.
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Train Impressive Waitstaff
Question:
How can waitstaff prepare a restaurant?
Answer:
Waitstaff can contribute to the preparation of a restaurant by ensuring that everything is set up and ready for service. Here are some key tasks they can undertake to help prepare the restaurant:
Preparing the dining area:
Waitstaff can assist in setting up the dining area by arranging tables and chairs according to the floor plan or reservation layout. They should ensure that tables are clean, properly aligned, and appropriately spaced for customer comfort.
Checking table settings:
Waitstaff should ensure that each table is properly set with clean tablecloths or placemats, polished cutlery, folded napkins, and clean glassware. They can also ensure that salt and pepper shakers, condiments, and any required table accessories are stocked and ready for use.
Stocking service stations:
Waitstaff can help stock the service stations with necessary items, such as clean trays, napkins, pens, order pads, and any other materials required for efficient service. They should also ensure that beverage stations are well-stocked with appropriate glasses, cups, and necessary supplies.
Reviewing menus and specials:
Before service begins, waitstaff should review the menu and familiarise themselves with the dishes, ingredients, and any daily specials. This helps them provide accurate information and make recommendations to customers.
Coordinating with the kitchen:
Waitstaff can communicate with the kitchen staff to confirm the availability of menu items, check for any modifications or substitutions, and relay any specific customer requests or dietary restrictions. This ensures a smooth flow of information between the front and back of the house.
Checking reservation details:
If the restaurant accepts reservations, waitstaff should check the reservation book or computer system to review the day’s reservations. They can confirm the table allocations, special requests, and any specific customer preferences to ensure a personalised and seamless dining experience.
Reviewing any special events or promotions:
If there are any special events, promotions, or themed nights happening, waitstaff should be aware of the details. They can familiarise themselves with the event offerings, special menus, or activities to properly inform and engage with customers.
Preparing necessary equipment:
Waitstaff should ensure that they have all the necessary equipment for service, such as order pads, pens, wine openers, trays, and POS devices. They should check that the equipment is in good working condition and readily available when needed.
Greeting and welcoming staff:
Waitstaff can set a positive tone by greeting and welcoming other staff members, including the kitchen staff, host/hostess, and bartenders. Establishing a supportive and collaborative environment helps create a smooth and pleasant dining experience for customers.
By actively participating in the preparation process, waitstaff contribute to the overall efficiency and professionalism of the restaurant. Their attention to detail and coordination with other staff members help ensure that everything is ready for a successful service.
Action:
During your in-house training how are you going to train your waitstaff to ‘set the scene’?
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Method
How to Train Impressive Waitstaff eGuide
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