4 key tips to excellent customer service. Find the 4 tips to excellent customer service because if you don’t listen to your customers your competitors will.
A worldwide survey has determined the top 10 counties with the best customer service.
New Zealand claims the number one spot with an overall customer satisfaction rate of 92 percent.
Rounding out the top five are Canada, Norway, Australia and Denmark.
The survey brings to light an important fact – a lot of companies are not good at providing customer service.
Customer service can make or break a business.
Take a look:
- By 2020, customer experience will overtake price and product as key brand differentiators.
- 86 percent of buyers are willing to pay more for better customer experience.
- 70 percent of buying experiences are based on how customers feel they’re treated.
Here are four tips to excellent customer service:
- Put service before profits. Or at least give them equal weight. Move priorities and allocate resources to improving customer service. The investment is worth it.
- Don’t take customers for granted. If a business doesn’t listen to its customers, a competitor will.
- Value customer suggestions. Respond to customer inquiries via phone, email in person. They are telling you what they need and want. Listen.
- Don’t settle for mediocre. Commit to continuously improving the way customers are treated.
Want to know more? Why not download a copy of
How to Earn More Dollars with Customer Service eGuide
–why customer service is important to your business-
