Taking steps each day to constantly provide and improve quality customer service processes will help set you apart from the others.
RECIPE FOR SUCCESS INGREDIENT CARDS
Ingredient 2: Rules of good restaurant customer service?
Question:
What are some simple rules of good restaurant customer service?
Answer:
By making sure processes are simple and user-friendly and by minimising the need for control and supervision, a restaurant business can put into place processes that provide quality and are cost-effective. Such processes include:
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- speed of service/transaction
- accuracy of a sale
- limited waiting time
- no long queues
- attitude of the staff providing the service (friendly, helpful, patient, courteous, considerate and so on)
- the way a complaint is handled – attempt made to immediately resolve it (such as offering a free cup of coffee)
- speed and courtesy with which your phone is answered
- promptness of your bill
Consistency gives customers security and peace of mind, they can feel assured that they will get the same exceptional service every time they deal with your business.
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