RECIPE FOR SUCCESS INGREDIENT CARDS
Ingredient 2: Customer Service
Question:
4 key tips to excellent customer service?
Answer:
Research brings to light an important fact – a lot of companies are not good at providing customer service. Customer service can make or break a business.
Take a look:
- Customer experience will overtake price and product as key brand differentiators.
- 86 percent of buyers are willing to pay more for a better customer experience.
- 70 percent of buying experiences are based on how customers feel they’re treated.
Here are four tips for excellent customer service:
- Put service before profits. Or at least give them equal weight. Move priorities and allocate resources to improving customer service. The investment is worth it.
- Don’t take customers for granted. If a business doesn’t listen to its customers, a competitor will.
- Value customer suggestions. Respond to customer enquiries via phone, email, or in person. They are telling you what they need and want. Listen.
- Don’t settle for mediocre. Commit to continuously improving the way customers are treated.
Method:
Want to know more about customer service?
Why not download a copy of
‘How to Earn More Dollars with Customer Service’ eGuide
or
join us for an online workshop
eventbrite.com Restaurant, Cafe, Catering CUSTOMER SERVICE
and find out why customer service is important to your business.
For a low investment:
- User-friendly eGuide – How to Earn More Dollars with Customer Service
- eventbrite.com Online Workshop: Restaurant, Cafe, Catering CUSTOMER SERVICE (1 evening)
Free:
- eventbrite.com FREE WEBINAR: Restaurant, Cafe, Catering STARTUP (1 evening – Overview)
- Monthly ‘Recipe for Success’ Newsletter
- BLOG Article
- FAQs
RECIPE FOR SUCCESS
4 Ingredients:
Business – keep within the law
Marketing – increase sales, make more profit
Operations – controls to save time and money
Ideas – keep your customers coming back
Method:
