RECIPE FOR SUCCESS INGREDIENT CARDS
Ingredient 3: Operations
Question:
Why staff leaves their jobs?
Answer:
Job satisfaction is believed to be related to both restaurant absence and labour turnover. An employee who is bored or unhappy with the job is much more likely to be repeatedly absent or to leave the job. Some businesses have found that they are able to reduce their restaurant absence and labour turnover problems by reorganising jobs to provide more satisfaction for employees. This sort of job redesign (or multi-tasking) usually involves giving employees more responsibility, a greater say in how they do their work, more variety and increased opportunities for advancement.
Experience shows that absence rates can be affected by:
Management style
Your management presence can have a tremendous impact on how comfortable your employees feel on the job. Are you too abrupt? Are your decisions about staff matters consistent or are you erratic and unpredictable? Are you too lenient? What is the atmosphere like in your business?
Physical working conditions
Are temperatures comfortable to work in? If people have to work in extreme temperatures, do you provide appropriate protection and clothing? Is the working place as clean and well organised as the operations allow? Is there enough space for each worker?
Productivity
Is the pressure of production unreasonably high? Are there enough rest periods to allow highly pressured workers to relax? Is the pace too slow?
Working hours
You may need to be more flexible in your arrangements. For example, would some of your staff appreciate a four-day week or flexible working hours?
Employee’s attitude
The employee may lack interest in the job, or may not need to earn a full salary to meet personal commitments
All of these factors need to be considered carefully and sensitively if you are to uncover the reasons for your absence rates.
Method:
For a low investment:
- User-friendly eGuide – How to Find Your Dream Team
- eventbrite.com Online Workshop: Restaurant & Cafe Entrepreneurs: ‘Open for Business’ for Hospitality Owners (8 evenings Tues and Thursday or 4 Saturdays)
Free
- eventbrite.com Webinar: Restaurant & Cafe Entrepreneurs: Hospitality Business Startup (1 evening)
- BLOG articles
- Monthly ‘Recipe for Success’ Newsletter
- FAQs
RECIPE FOR SUCCESS
4 Ingredients:
Business – keep within the law
Marketing – increase sales, make more profit
Operations – controls to save time and money
Ideas – keep your customers coming back
Method:
